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According to the provisions of art. 9 of the Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded
with professionals, "(1) The consumer shall have a period of 14 days to withdraw from a distance contract or from a
contract outside the commercial premises, without having to justifies the decision to withdraw and without incurring other
costs than those provided in art. 13 para. (3) and to art. 14.
(2) The withdrawal period mentioned in par. 1. shall expire within 14 days of the day on which the consumer or a third
party, other than the carrier and indicated by the consumer, takes physical possession of the products in the case of
sales contracts. "

According to art. 11 of the same Emergency Ordinance mentioned above, ”(1) Before the expiration of the withdrawal period,
the consumer informs the professional about the decision to withdraw from the contract. For this purpose, the consumer can
choose one of the following options:
a) To use the withdrawal model set out in Part B of the Annex;
b) To make any other unequivocal statement in which he expresses his decision to withdraw from the contract.
(2) The consumer has exercised his right of withdrawal during the period mentioned in art. 9 para. (2) where the
communication on the exercise of the right of withdrawal is transmitted by the consumer before the expiry of that period."
The obligations of the professional in case of withdrawal are provided by art. 13 of the Emergency Ordinance no. 34/2014 on
consumer rights in contracts concluded with professionals, respectively

"1. The professional shall repay all amounts received as payment from the consumer, including, where applicable, the costs
of delivery, without undue delay, in any case not later than 14 days from the date on which he is informed. The decision to
withdraw the consumer from the contract in accordance with art. 11.
(2) The professional repays the amounts mentioned in par. (1) using the same payment methods as those used by the consumer
for the initial transaction, unless the consumer has agreed to another payment method and provided that it is not the
consumer's responsibility to pay the fees following the refund .
(3) Without prejudice to par. (1), the professional is not obliged to repay the additional costs if the consumer has
explicitly chosen a different type of delivery than the standard delivery offered by the professional. "

 

The obligations of the consumer in case of withdrawal are provided by art. 13 of the Emergency Ordinance no. 34/2014 on
consumer rights in contracts concluded with professionals, respectively
"1. Unless the professional has offered to recover the products himself, the consumer shall return the products or hand
them over to the professional or to a person authorized by the professional to receive the products, without undue delay
and within 14 days of which he communicated to the professional his decision to withdraw from the contract in accordance
with art. 11. The time limit is met if the products are returned by the consumer before the expiry of the 14-day period.

2. The consumer shall support only the direct costs related to the return of the products, unless the professional agrees
to bear those costs or the professional has not informed the consumer that these costs must be borne by the consumer. "
Thus, you have the right to withdraw from this contract, without specifying the reasons, within 14 days.
The withdrawal period expires 14 days after the date on which you or a third party other than the carrier, indicated by
you, enter into physical possession of the products.
To exercise your right of withdrawal you must notify us in writing or by completing the return form to send to the e-mail
address contact@bijuteriadiana.com, regarding your decision to withdraw from the contract, using a statement unequivocal,
for example, a letter sent by post or e-mail.In this outline, you can use the withdrawal template at the bottom of the page.
However, its use is not mandatory.
In order to comply with the withdrawal deadline, it is sufficient to send the communication on the exercise of the right
of withdrawal before the expiry of the withdrawal period.

If you withdraw, we will refund any amount we have received from you, including delivery costs, except for additional costs
due to the fact that you have chosen a different delivery method than the cheapest standard delivery type we offer,
without unjustified delays and, in any case, no later than 14 days from the date on which we are informed of your decision
to withdraw from this contract. We will make this refund using the same payment method as used for the original transaction
unless you have expressly agreed to another refund method. In any case, you will not be charged any fees as a result of
such a refund. We may delay refund until the date we receive the products back or until you have provided us with proof
that you have returned the products, the nearest date being valid.

 

To return the products, follow the steps below:
1. Completing the return form, which will be sent by e-mail to contact@bijuteriadiana.com;
2.Pack the product with the invoice and warranty certificate;
3.Pack the product so that it is not damaged during transport;
4.Send the package to the address: Oradea, str. Octavian Goga no. 9, Bihor County;
Expenses for withdrawal from the contract of sale will be supported by the consumer.
Withdrawal from the contract of sale must be made within the above 14 days, the returned product must be in the same
condition in which it was delivered, not worn, free from damage, bumps, scratches, without having operated any changes to
it in other specialized workshops. Also, the returned product must be accompanied by the invoice and the warranty
certificate, otherwise the receipt will not be made and the product will be returned to the customer.
Products that have been made to order, modified or customized at the customer's request will not be returned.


WITHDRAWAL FORM MODEL

To             (enter our details)
Signed      (enter your credentials, last name, first name, address, your email address)
Phone number
Order number
Product code returned
Date of receipt of the product
Reason for withdrawal from the contract
Other observations

 

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